Upon deployment of the system, users and the system are supported free charge for a guarantee period of one (1) year. Upon the expiry of this guarantee period, the customer will pay for ASF(Annual Subscription Fee) which caters for the annual cloud computing costs, user and system support. We have a dedicated customer support team that resolves all customer tickets.

The system being cloud-based, it can be accessed from anywhere on the globe through any internet-enable device. However, this access is managed through geo-location and geo-fencing mechanisms that allows the hospital to decide who has the previleges of access.

The system enforces access controls through role-based access. Specific users can only access functions for which they have been assigned a privilege.

Absolutely. Transmission of data from user devices to the cloud server is encrypted end-to-end. The cloud server sits behind layers of firewalls that protects your data from any unauthorized access or malicious attack. As a way of providing multiple security measures, there is an automated back-up service that avails a copy of all your data at your preferred location.

Both horizontal and vertical scalabilities are integral to the design of the system. The architecture of the application offers you not only a highly scalable application but also a robust system. This means you can add as many outlets and users as you may require without affecting the performance of the system.